Category Archives: business

The First Line Manager: Are You Similar to a General Eisenhower or a General Patton?

In most respects a business first line manager is not comparable to an Ike or a Patton. We are not as powerful as these men. We can learn from their passion. Their passion was different. Their passion suited their role. … Continue reading

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The First Line Manager: Consensus Decisions Versus Collaborative Decisions

What is the effect of a consensus or collaborative decision on a first line managers department? The difference in the processes has a tremendous impact on the decisions effectiveness. Consensus is a committee process. Collaboration is a team process. When … Continue reading

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360 and Upward Assessment Surveys, My View From the Bottom of a Corporation

I read an article in the Wall Street Journal on December 8, 2011, by Joann Lublin entitled, “Transparency Pays Off in 360 degree reviews.” I have a particular view of these corporate surveys. From time to time in most big … Continue reading

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First Line Manager: The Problem Ain’t The Problem

I am discussing a recurring problem with an engineer on the phone. Bob S., my Customer Service Manger told me the problem occurred again today. This engineer’s crews cause the problem when they come into our territory and de-energize a … Continue reading

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First Line Manager: Dr. Watson I Presume

I am always on the lookout for new stuff. I look at several business web sites a day. I read an article about how computers, like IBM’s Watson, can replace middle managers. This means the first line manager will become … Continue reading

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