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Category Archives: business
First Line Manager, Now What, You Are One
One morning, my District Manager came into my office, he stated, “if someone told me about all these employee problems, I would not want to be a manager.” This was in 1986. Over the years, I heard this statement made … Continue reading
Posted in business, Jim's Philosophy
Tagged business, first line manger, leadership, performance management
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The First Line Manager As leader
The First Line Manager As Leader In the Jaycee organization there is a simple definition of a leader; a leader has followers. I learned there are several types of followers; voluntary, hired, and assigned. Mostly, a first line manager deals … Continue reading
Posted in business, Jim's Philosophy
Tagged business, first line manager, leadership, performance management
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First Line Manager: Some Customers Deserve Peanut Butter
First Line Manager: Some Customers Deserve Peanut Butter I realized early in my career that some customers are different than others. These are special customers and regular customers. I first believed that all customer’s should be treated the same, … Continue reading
Posted in business, Jim's mistakes
Tagged perfromance management, restaruant management
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The First Line Manager: A Piece of Pencil on a Piece of Paper
I know as a first line manager communication is the key to our success. It has always been so.In the past communication was more difficult. Anciently, the important codes were carved into stone, for instance, the Code of Hammurabi, and … Continue reading
Posted in business, Jim's Philosophy
Tagged first line manage, leadership.business, management, performance management
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First Line Manager: Firing Chef Bart Got Me a Job
First Line Manager: Firing Chef Bart Got Me a Job My first Chef at the Admiral Benbow hotel in Birmingham was Bart. He set up the kitchen and planned our daily luncheon buffet. The buffet was a great success. We … Continue reading
Posted in business, People
Tagged first line manager, leadership, performance management
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