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Category Archives: Jim’s Philosophy
First Line Manager: Crisis Management
Over the years I have managed several crises. My success depended on two actions. These actions were critical to success. First, stay calm, analyze the situation and decide what you can do now in the current state. Second, analyze what … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, crises management, decisons, first line manager, leadership, performance management
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The First Line Manager: My First Human Management Job
I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired. Of course, I said yes. … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, decisons, first line manager, performance management, restaruant management
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First Line Manager: The Courage to lead? Where does it come from?
My college fraternity president and I were reviewing the activities of our national convention and in particular the slogan, “The Courage to Lead.” He related to me how the General Fraternity had passed a very restrictive policy on the chapters. … Continue reading
Posted in business, Jim's Philosophy
Tagged change, decisons, leadership, performance management
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Customer service is critical to creating goodwill.
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984. I was the chairperson for the Employee Involvement Team that produced this program. This program was and … Continue reading
Posted in business, Jim's Philosophy
Tagged business, communication, customer service, leadership
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First Line Manager: Mission Confused? Mission Ignored? Mission Aborted!
I wonder if we have gotten to the point where mission statements are ignored. Every organization seems to be creating a mission statement. How effective are these mission statements? There are two reasons why anyone does anything; the one that … Continue reading
Posted in Jim's Philosophy
Tagged first line manager, leadership, mission statement, performance management
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