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Category Archives: People
First Line Manager: Crisis Management
Over the years I have managed several crises. My success depended on two actions. These actions were critical to success. First, stay calm, analyze the situation and decide what you can do now in the current state. Second, analyze what … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, crises management, decisons, first line manager, leadership, performance management
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The First Line Manager: My First Human Management Job
I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired. Of course, I said yes. … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, decisons, first line manager, performance management, restaruant management
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First Line Manager: Understanding Vested Interest
Vested interest exists. This means an individual has a special interest in protecting or promoting that which is to their own personal advantage. Or, there are groups that seek to support or control an existing system or activity from which … Continue reading
Posted in business, Jim's Philosophy, People
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First Line Manager: What process in your job is not important?
“What process in your job is not important?” is the most important question to ask your employees. You must ask this question now and then. You need them to do a process, you need to know to change it or drop … Continue reading
Posted in business, People
Tagged business, executive management, first line manager, performance management, Process
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The First Line Manager: You Have Got to Have Passion About Our Business
A President of a major electric utility summarized his executive team meeting with the following statement. He stated, “You have got to be excited about what we do, you got to feel that. You have got to have passion for … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, executive management, first line manager, front line managers, leadership, passion, performance management
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