Tag Archives: decisons

First Line Manager: Crisis Management

Over the years I have managed several crises. My success depended on two actions. These actions were critical to success. First, stay calm, analyze the situation and decide what you can do now in the current state. Second, analyze what … Continue reading

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The First Line Manager: My First Human Management Job

I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired. Of course, I said yes. … Continue reading

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First Line Manager: The Courage to lead? Where does it come from?

My college fraternity president and I were reviewing the activities of our national convention and in particular the slogan, “The Courage to Lead.” He related to me how the General Fraternity had passed a very restrictive policy on the chapters. … Continue reading

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How do you recognize a bureaucrat when you see one?

I worked for a very bureaucratic company for thirty-six years. We, first line managers, had to learn to deal with corporate bureaucrats. I have never really stopped to try to define one. I just had to deal with them. Now, … Continue reading

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“Leaders Get Out of the Boat”

As a boy I read the story of Jesus walking on the water in Matthew 14: 22-33, I understood why Jesus could walk on water. It was a puzzle to me why Peter (Petra: the rock) got out of the … Continue reading

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