Get my posts realtime
Categories
My personal web site
-
Recent Posts
Archives
- March 2020
- February 2020
- July 2019
- June 2019
- February 2018
- February 2017
- April 2016
- January 2016
- August 2015
- July 2015
- May 2015
- March 2015
- February 2015
- August 2014
- July 2014
- June 2014
- May 2012
- April 2012
- February 2012
- January 2012
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
Tag Archives: communication
Customer service is critical to creating goodwill.
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984. I was the chairperson for the Employee Involvement Team that produced this program. This program was and … Continue reading
Posted in business, Jim's Philosophy
Tagged business, communication, customer service, leadership
Comments Off on Customer service is critical to creating goodwill.
First Line Manager: Over Thinking stuff
What is over thinking? I am working on a project for my college fraternity. A “Reflection Workshop” designed to help our young members recognize the culture in their chapter. What are the traits the members desire to emulate for our … Continue reading
Posted in business, Jim's Philosophy
Tagged business, communication, compter knowledge, first line manager, leadership, performance management, perfromance management, training
Comments Off on First Line Manager: Over Thinking stuff
First Line Manager: Are You a Jerk?
I believe some of the employees I have managed thought I was a jerk. Maybe I was the right kind of jerk suggested in this article I read. Jerry Useem in a June 2015 Atlantic article, “Why it pays to … Continue reading
Posted in business, Jim's Philosophy
Tagged communication, first line manager, leadership, perfromance management
Comments Off on First Line Manager: Are You a Jerk?
First Line Manager: The Key to Greatness Is Enabling Not Delegating.
I keep trying to get a university to realize first line management is different from upper management, to no avail. Lately, I spoke to a fraternity brother of mine, an associate dean of a management school. John told me they … Continue reading
Posted in business, Jim's Philosophy
Tagged communication, delegating, enabling, executive management, first line manager, performance management, training
Comments Off on First Line Manager: The Key to Greatness Is Enabling Not Delegating.
First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who and How
A large company’s president is making a summary closing for his top executives. He has several items to focus on during the year. He gets to one goal; communicate, communicate, communicate. When he starts discussing the goal, his executive vice … Continue reading
Posted in business, Jim's mistakes
Tagged business, communication, executive management, first line manager, leadership, performance management
Comments Off on First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who and How
