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Category Archives: Jim’s mistakes
First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who and How
A large company’s president is making a summary closing for his top executives. He has several items to focus on during the year. He gets to one goal; communicate, communicate, communicate. When he starts discussing the goal, his executive vice … Continue reading
Posted in business, Jim's mistakes
Tagged business, communication, executive management, first line manager, leadership, performance management
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First Line Managers must have a Passion for their job
Professional first line managers can manage most any business. First line managers are given the goals the company wants to carry out and a workforce to carry out the goals. Truly successful managers are passionate about their job. Passion provides … Continue reading
Posted in business, Jim's mistakes, Jim's Philosophy
Tagged business, first line manager, leadership, performance management
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First Line Manager: Some Customers Deserve Peanut Butter
First Line Manager: Some Customers Deserve Peanut Butter I realized early in my career that some customers are different than others. These are special customers and regular customers. I first believed that all customer’s should be treated the same, … Continue reading
Posted in business, Jim's mistakes
Tagged perfromance management, restaruant management
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First Line Managers: Your Office, beware
First Line Managers: Your Office, Beware I managed the Ramada Inn South Restaurant from a desk in a hallway. I managed the night shift at the Timme Plaza restaurant from a desk in a small closet. I managed the Ramada … Continue reading
Posted in business, Jim's mistakes, Jim's Philosophy
Tagged business, first line manager, leadership, performance management, restaruant management
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Management by memo… is not management.
Management by memo… is not management. As general manager of a motel, my Saturday routine included walking each floor. One morning as I walked the hall, I saw an open door to the South Central Bell office. I thought something … Continue reading
Posted in business, Jim's mistakes
Tagged business, first line manager, leadership, management, performance management
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