Tag Archives: restaruant management

The First Line Manager: Trust begins a process that leads to success.

What can trust do for a first line manager? Trust opens opportunities for you. As night auditor at the Ramada in Tuscaloosa, I thought management did not care about how I did my job. I performed night audits prior to … Continue reading

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First Line Manager: Empowering Employees

Our company President rose, his first statement, “You are empowered. I expect you to make decisions for our company.” Sounded good since this is the flavor of the month in corporate slogans: empowerment. He made no further explanation; just moved … Continue reading

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The First Line Manager: Back to Basics

Experience teaches senior first line managers when and how to “go back to basics.” Many times during my career I heard this statement, “we have to go back to basics.” When executive managers speak this phase, it comes with vague … Continue reading

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First Line Manager Know Thyself

In the forecourt of the Temple of Apollo at Delphi are the words, “Know Thyself.” This is an admonition to people to remember they are not God; and, to enter the Temple with humility. Ben Franklin said, “There are three … Continue reading

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First Line Manager in All Thy Getting Get Wisdom

First line managers must use wisdom to make effective decisions. They must reconciled differences between people and processes. When we think of wisdom we usually think of King Solomon. We remember the decision he made about a baby. Two women … Continue reading

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