Tag Archives: decisons

How do you recognize a bureaucrat when you see one?

I worked for a very bureaucratic company for thirty-six years. We, first line managers, had to learn to deal with corporate bureaucrats. I have never really stopped to try to define one. I just had to deal with them. Now, … Continue reading

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“Leaders Get Out of the Boat”

As a boy I read the story of Jesus walking on the water in Matthew 14: 22-33, I understood why Jesus could walk on water. It was a puzzle to me why Peter (Petra: the rock) got out of the … Continue reading

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First line manager: Change Must Be Doable, Seeable, and Feelable.

Is change inevitable? Absolutely. Change is necessary. Change can come from the first line manager’s department or elsewhere. Either way, change is the first line manager’s responsibility to implement in his department. The primary value of change is to create … Continue reading

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The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”

My area manager sends a message to a corporate customer service system expert. He asks the question about how to prevent a recurring field service problem. When his field service crew removes a customer meter for operation purposes the meter … Continue reading

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The First Line Manager: Are You Similar to a General Eisenhower or a General Patton?

In most respects a business first line manager is not comparable to an Ike or a Patton. We are not as powerful as these men. We can learn from their passion. Their passion was different. Their passion suited their role. … Continue reading

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