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Monthly Archives: April 2012
First Line Manager: The Key to Greatness Is Enabling Not Delegating.
I keep trying to get a university to realize first line management is different from upper management, to no avail. Lately, I spoke to a fraternity brother of mine, an associate dean of a management school. John told me they … Continue reading
Posted in business, Jim's Philosophy
Tagged communication, delegating, enabling, executive management, first line manager, performance management, training
Comments Off on First Line Manager: The Key to Greatness Is Enabling Not Delegating.
The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”
My area manager sends a message to a corporate customer service system expert. He asks the question about how to prevent a recurring field service problem. When his field service crew removes a customer meter for operation purposes the meter … Continue reading
Posted in business, Jim's Philosophy
Tagged business, decisons, first line manager, leadership, management, performance management, Process
Comments Off on The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”
