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Monthly Archives: November 2011
First Line Manager: The Problem Ain’t The Problem
I am discussing a recurring problem with an engineer on the phone. Bob S., my Customer Service Manger told me the problem occurred again today. This engineer’s crews cause the problem when they come into our territory and de-energize a … Continue reading
Posted in business
Tagged business, compter knowledge, decisons, first line manager, leadership, perfromance management, training
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