Tag Archives: restaruant management

First Line Manager in All Thy Getting Get Wisdom

First line managers must use wisdom to make effective decisions. They must reconciled differences between people and processes. When we think of wisdom we usually think of King Solomon. We remember the decision he made about a baby. Two women … Continue reading

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First Line Manager: Some Customers Deserve Peanut Butter

  First Line Manager: Some Customers Deserve Peanut Butter I realized early in my career that some customers are different than others. These are special customers and regular customers. I first believed that all customer’s should be treated the same, … Continue reading

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First Line Managers: Your Office, beware

First Line Managers: Your Office, Beware I managed the Ramada Inn South Restaurant from a desk in a hallway. I managed the night shift at the Timme Plaza restaurant from a desk in a small closet. I managed the Ramada … Continue reading

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