Tag Archives: business

First line manager: Change Must Be Doable, Seeable, and Feelable.

Is change inevitable? Absolutely. Change is necessary. Change can come from the first line manager’s department or elsewhere. Either way, change is the first line manager’s responsibility to implement in his department. The primary value of change is to create … Continue reading

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Effective Meetings Begin Before The Meeting

Effective Meetings Begin Before the Meeting All meetings, in a way, are sales meetings. You don’t meet just to meet. There is a sale involved even if you are not selling a product. Change has to be sold. Meetings have … Continue reading

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First Line Manager: What process in your job is not important?

“What process in your job is not important?” is the most important question to ask your employees. You must ask this question now and then. You need them to do a process, you need to know to change it or drop … Continue reading

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The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”

My area manager sends a message to a corporate customer service system expert. He asks the question about how to prevent a recurring field service problem. When his field service crew removes a customer meter for operation purposes the meter … Continue reading

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First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who and How

A large company’s president is making a summary closing for his top executives. He has several items to focus on during the year. He gets to one goal; communicate, communicate, communicate. When he starts discussing the goal, his executive vice … Continue reading

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