Tag Archives: first line manager

The First Line Manager: Trust begins a process that leads to success.

What can trust do for a first line manager? Trust opens opportunities for you. As night auditor at the Ramada in Tuscaloosa, I thought management did not care about how I did my job. I performed night audits prior to … Continue reading

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First line manager: Change Must Be Doable, Seeable, and Feelable.

Is change inevitable? Absolutely. Change is necessary. Change can come from the first line manager’s department or elsewhere. Either way, change is the first line manager’s responsibility to implement in his department. The primary value of change is to create … Continue reading

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Effective Meetings Begin Before The Meeting

Effective Meetings Begin Before the Meeting All meetings, in a way, are sales meetings. You don’t meet just to meet. There is a sale involved even if you are not selling a product. Change has to be sold. Meetings have … Continue reading

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First Line Manager: What process in your job is not important?

“What process in your job is not important?” is the most important question to ask your employees. You must ask this question now and then. You need them to do a process, you need to know to change it or drop … Continue reading

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First Line Manager: The Key to Greatness Is Enabling Not Delegating.

I keep trying to get a university to realize first line management is different from upper management, to no avail. Lately, I spoke to a fraternity brother of mine, an associate dean of a management school. John told me they … Continue reading

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