Tag Archives: performance management

First Line Manager: Crisis Management

Over the years I have managed several crises. My success depended on two actions. These actions were critical to success. First, stay calm, analyze the situation and decide what you can do now in the current state. Second, analyze what … Continue reading

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The First Line Manager: My First Human Management Job

I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired. Of course, I said yes. … Continue reading

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First Line Manager: The Courage to lead? Where does it come from?

My college fraternity president and I were reviewing the activities of our national convention and in particular the slogan, “The Courage to Lead.” He related to me how the General Fraternity had passed a very restrictive policy on the chapters. … Continue reading

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First Line Manager: Mission Confused? Mission Ignored? Mission Aborted!

I wonder if we have gotten to the point where mission statements are ignored. Every organization seems to be creating a mission statement. How effective are these mission statements? There are two reasons why anyone does anything; the one that … Continue reading

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First Line Manager: Leaders must manage to lead

  Leaders must be managers; but, managers do not necessarily have to be leaders. Leaders have to manager all the resources at their disposal, self, others, communication, etc. Managers also must do the same.  Both are responsible for results. The … Continue reading

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