Tag Archives: performance management

First Line Manager: The Key to Greatness Is Enabling Not Delegating.

I keep trying to get a university to realize first line management is different from upper management, to no avail. Lately, I spoke to a fraternity brother of mine, an associate dean of a management school. John told me they … Continue reading

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The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”

My area manager sends a message to a corporate customer service system expert. He asks the question about how to prevent a recurring field service problem. When his field service crew removes a customer meter for operation purposes the meter … Continue reading

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First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who and How

A large company’s president is making a summary closing for his top executives. He has several items to focus on during the year. He gets to one goal; communicate, communicate, communicate. When he starts discussing the goal, his executive vice … Continue reading

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The First Line Manager: You Have Got to Have Passion About Our Business

A President of a major electric utility summarized his executive team meeting with the following statement. He stated, “You have got to be excited about what we do, you got to feel that. You have got to have passion for … Continue reading

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The First Line Manager: Are You Similar to a General Eisenhower or a General Patton?

In most respects a business first line manager is not comparable to an Ike or a Patton. We are not as powerful as these men. We can learn from their passion. Their passion was different. Their passion suited their role. … Continue reading

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