Category Archives: People

This is a breakdown of post pertaining to individuals that have had an impact on me over the years

The First Line Manager: Are You Similar to a General Eisenhower or a General Patton?

In most respects a business first line manager is not comparable to an Ike or a Patton. We are not as powerful as these men. We can learn from their passion. Their passion was different. Their passion suited their role. … Continue reading

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First Line Manager: Empowering Employees

Our company President rose, his first statement, “You are empowered. I expect you to make decisions for our company.” Sounded good since this is the flavor of the month in corporate slogans: empowerment. He made no further explanation; just moved … Continue reading

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The First Line Manager: The Customer

The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement. It is just another slogan. I am … Continue reading

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First Line Manager Focus and Obligation

What does focus and obligation have to do with a first line manager’s responsibilities? Focus and obligation are the keys to a successful organization. When I was a young boy my parents did not let me have a magnifying glass. … Continue reading

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First Line Manager in All Thy Getting Get Wisdom

First line managers must use wisdom to make effective decisions. They must reconciled differences between people and processes. When we think of wisdom we usually think of King Solomon. We remember the decision he made about a baby. Two women … Continue reading

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