Category Archives: People

This is a breakdown of post pertaining to individuals that have had an impact on me over the years

The First Line Manager: The Customer

The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement. It is just another slogan. I am … Continue reading

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First Line Manager Focus and Obligation

What does focus and obligation have to do with a first line manager’s responsibilities? Focus and obligation are the keys to a successful organization. When I was a young boy my parents did not let me have a magnifying glass. … Continue reading

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First Line Manager in All Thy Getting Get Wisdom

First line managers must use wisdom to make effective decisions. They must reconciled differences between people and processes. When we think of wisdom we usually think of King Solomon. We remember the decision he made about a baby. Two women … Continue reading

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First Line Manager there are four types of employees

 The first line manager’s responsibility is to keep a positive atmosphere in their work group. There is a saying that people do things for their reasons not yours. This is “ok” except when it comes to the workplace. Attitude is … Continue reading

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First Line Manager: Firing Chef Bart Got Me a Job

First Line Manager: Firing Chef Bart Got Me a Job My first Chef at the Admiral Benbow hotel in Birmingham was Bart. He set up the kitchen and planned our daily luncheon buffet. The buffet was a great success. We … Continue reading

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