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Tag Archives: decisons
First line manager: Change Must Be Doable, Seeable, and Feelable.
Is change inevitable? Absolutely. Change is necessary. Change can come from the first line manager’s department or elsewhere. Either way, change is the first line manager’s responsibility to implement in his department. The primary value of change is to create … Continue reading
Posted in business
Tagged business, compter knowledge, decisons, first line manager, leadership, management, performance management
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The First Line Manager: The Corporate Answer to Your Problem Cannot Be “No”
My area manager sends a message to a corporate customer service system expert. He asks the question about how to prevent a recurring field service problem. When his field service crew removes a customer meter for operation purposes the meter … Continue reading
Posted in business, Jim's Philosophy
Tagged business, decisons, first line manager, leadership, management, performance management, Process
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The First Line Manager: Are You Similar to a General Eisenhower or a General Patton?
In most respects a business first line manager is not comparable to an Ike or a Patton. We are not as powerful as these men. We can learn from their passion. Their passion was different. Their passion suited their role. … Continue reading
Posted in business, Jim's Philosophy, People
Tagged business, decisons, executive management, first line manager, leadership, performance management
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The First Line Manager: Consensus Decisions Versus Collaborative Decisions
What is the effect of a consensus or collaborative decision on a first line managers department? The difference in the processes has a tremendous impact on the decisions effectiveness. Consensus is a committee process. Collaboration is a team process. When … Continue reading
Posted in business, Jim's Philosophy
Tagged consensus decsion, decisons, first line manager, leadership, performance management
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First Line Manager: The Problem Ain’t The Problem
I am discussing a recurring problem with an engineer on the phone. Bob S., my Customer Service Manger told me the problem occurred again today. This engineer’s crews cause the problem when they come into our territory and de-energize a … Continue reading
Posted in business
Tagged business, compter knowledge, decisons, first line manager, leadership, perfromance management, training
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